About Hill Holliday Health: We are 125 hungry, humble, healthcare-obsessed humans in both New York and Boston, focused on helping people fight their daily battle for better health. Whether it is highly targeted digital work for rare diseases or big multi-channel DTC campaigns, no challenge is ever too big, or too small. Our clients include Novartis, Regeneron, Janssen division, Harvard Pilgrim Health Care, and ALK Pharmaceuticals. To learn about Hill Holliday Health, please visit .

The primary role of the Ops Manager is to efficiently manage the execution of work while ensuring our process is adhered. The Ops Manager has the responsibility of being our process quarterback ensuring that all creative work follows our established process to reduce defects & produce error free work. Additionally, they will establish and manage schedules, ensure approvals and provide solutions to issues as they arise.  The Ops Manager should keep the project leads abreast of all situations that affect timing and scope on assigned accounts.

Our Account Operations team is charged with leading the agency process by building and stewarding the agency’s process and our projects plan to deliver great work profitably.  The Ops Manager will be the key process steward for our integrated agency teams on day-to-day tasks, helping teams work in a effective and efficient way. This position will report to the  Associate Director, Account Operations, with opportunities to work directly with the EVP, Account Operations on agency wide process optimization initiatives.

In this role, you will be responsible for:

Valued Behaviors:



Accountability for Results