The IT Support Technician provides support to all agency end-users on a variety of technical and computer issues.  She/he works with the Technology Services team to respond efficiently and effectively to employee requests for technical support, troubleshooting problems in a timely and accurate fashion, escalating when needed, and providing end-user training and assistance.   

This is a critical, high-profile role and is often an employee’s first experience with the Technology Services department.  The desktop engineer must be able to successfully interact with all levels and departments within the agency, and the level of service provided must be consistent with the highest standards of customer service and quality.

Qualifications / Key skills: