At Hill Holliday, we help our clients fight the daily share battle by swinging hard and fighting smart. We stay laser-focused on the most important part of the equation: the idea. Nothing beats a good one. And every day we come to work to think of more of them to help our clients dominate the noisiest of categories.
We also know that work is about more than just, well, work. It’s also about the people. And we find that when we let those people do their thing – their curious, tenacious, scrappy, be-happy thing – what results is innovative thinking that wins.
The Customer Experience team is looking for a colleague to help make sense out of human experiences. Working on projects within design strategy and UX design, you will conduct research in a number of markets and connect insights to strategy to products and touchpoints
As an associate on the team you’ll be responsible for crafting research approaches, executing projects, and building strategy with clients based on the research. You will work with a wide array of disciplines across the Hill Holliday ecosystem as well as across our clients’ organizations, collaborating with media, product, branding, technology, and retail teams.
A day in your life would look like this (though maybe not all these things every day):
- Structure a research plan to tell a client how we will answer a valuable question through design research.
- Develop research artifacts such as recruitment specifications, discussion guides, analyses, or customer journeys.
- Coordinate respondent recruitment and conduct interviews.
- Select appropriate analytical frameworks to draw out insights and opportunities from qualitative data.
- Inform the research planning of other teams who might conduct qualitative or quantitative research related to your own work.
- Generate strategic provocations for clients through open-ended discovery-oriented research.
- Evaluate a design or a concept through user testing.
- Drive the production of a strategy framework or insights report based on research.
- Act as a co-facilitator for a workshop or a design sprint that takes action on research you conducted.
- Work with creative professionals to tell a compelling story of the future that articulates the strategy of a client and the evidence drawn out in field work.
- Contribute to proposals and work plans that include experience desig
- Professional research skills. First and foremost, we need someone comfortable with fieldwork and mastery of at least one core methodology of design research.
- Digital-first. Though we aspire to treat experience across all channels, our center-point is still in the digital realm. Understanding established and emerging digital channels will allow you to more easily connect insights and digital consequences.
- Detail master. This role spends a lot of time working independently, so someone with the natural ability to manage complex timelines and methods will have an easier time in this role.
- Natural curiosity. If you consider this work fun, then we want to work with you. We’re going to ask you to become a temporary expert on a lot of different questions about human behavior.
- Live near the future. Part of this work involves imagining the future of human experiences, so you are likely an early adopter of new technologies or someone who appreciates the pace of change in the world.
- Empathetic. We need to understand and articulate the way others make sense out of the world, even when they don’t necessarily articulate it themselves.
- Driven to resolve ambiguity. You need to be comfortable spending most of your time in ambiguity and see it as an opportunity for you to craft insights that help our clients make sense out of the world.
- Bachelor’s Degree in a field such as anthropology, psychology, sociology, design, or a humanities education that includes some of those topics.
- 2-3 years experience building digital experiences, products, or strategy inclusive of human-centered research.
- Ability to tell a good story, including some stories of questions you’ve explored through design research.
- Experience working at a design agency is a plus.
- Digital-centered design agency gets double points.