About Hill Holliday Health: We’re 125 hungry, humble, healthcare-obsessed humans in both New York and Boston, focused on helping people fight their daily battle for better health. Whether it’s highly targeted digital work for rare diseases or big multi-channel DTC campaigns, no challenge is ever too big, or too small. Our clients include Novartis, Alcon, Johnson & Johnson’s Janssen division, Harvard Pilgrim Health Care, and ALK Pharmaceuticals. To learn about Hill Holliday Health, please visit https://www.hhcc.com/health.

The Director of Account Operations role will work with Hill Holliday leadership to establish the goals, drive the direction, and oversee the day-to-day activity of the Account Operations group.  The Director of Account Operations is responsible for improving efficiency and delivery of Hill Holliday’s offerings in conjunction with account and department leads.  In alignment with leadership, this person will help establish and measure against the core metrics for success to keep the business operating profitably.

Key responsibilities:

Additional responsibilities:

Account Operations:

 Business Management:


 Client Management


Candidates are expected to have a minimum of:      

 Performance Competencies (Core Skills, Behaviors, and Values):

 Key Knowledge: