Workshops
Vision Workshops
Putting ourselves in the shoes of our future customers and getting hands-on to create a vision of the future of their experience with our brand
Design Sprints
Human-centered design condensed into one-week increments, in order to quickly understand unmet customer needs, test assumptions, validate concepts, gain internal alignment and maximize chances of success when developing a new product or service
Tech Landscape
Immersion in the ever-evolving technology landscape, tailored to your industry, with a strong point of view
Innovation Capability
Training in the principles and methods of design and innovation in order to develop in-house capability
Assessments
CX Scorecard
Expert analysis distilled into a snapshot of the customer experience with your brand today across over a dozen key dimensions
UX Assessment
Heuristic evaluation of a digital property to establish a baseline of both usability and desirability
E-commerce Assessment
Audit and expert analysis of your current ecommerce experience based on our knowledge of best practices and industry benchmarks for performance
Tech Audit
A deep dive into your communications technology, with outputs including a map of your digital ecosystem and actionable recommendations on architecture, platforms and partners