Our Customer Experience practice uses design to help solve problems valuable to consumers and businesses. Drawing on the agency's capabilities in consumer insights, brand strategy, business strategy, experience design, and technology we focus on realistically bold steps with our clients.

  1. Core

    Improving customers’ experiences with today’s business

  2. Extend

    Opening the aperture to include new customers and adjacent opportunities

  3. Disrupt

    Disruptive new business models and transformational ideas

Our Specialties

Design Strategy

- Customer research

- Envisioning the future

- Roadmapping

- Concept testing

Business Design

- Opportunity analysis & prioritization

- Growth strategy

- Business & operating model transformation

- Market analysis

Experience Design

- Information architecture & wireframes

- Interface design

- Interaction design

- Usability testing

Technology

- Marketing Technology Solutions Architecture

- Mobile and Emerging Technologies

- Web and Application Development

- Quality Control

Case Studies